Privacy & Cookies
Last update: September 25th 2019
Your privacy is important to us. This privacy statement explains what personal data Premium Cloud processes, how we process it and for what purposes.
Who we are
We are Premium Cloud - Consulting Services lda, with headquarters in Torre de Monsanto – Rua Afonso Praça nº 30, 7º piso, 1495-061 Algés, registered at the Commercial Registry Office of Lisbon under the unique registration and identification number of legal person 515 161 918, with share capital of €5,000.00.
Your opinion is very important to us – if you have questions about our Privacy Policy you can send an email to geral@premiumcloud.pt
What type of data do we collect?
The data collected by Premium Cloud about its customers is strictly necessary to provide the service, and this data is collected during the visit to our website or when you contact us via email, telephone, forms or other means of contact, It is your decision to share the following types of data:
Identical data may also be collected within the scope of events promoted by Premium Cloud or by third parties to present products or solutions or to promote other events.
How is the data used?
The data collected will be used to communicate with customers within the scope of the existing commercial relationship.
Premium Cloud only uses the data collected for the contracted purposes. Specifically, we use data to:
We also use data to manage our activity, namely to analyze our performance, comply with our legal obligations, develop our workforce and carry out research.
How is the data collected?
We collect data in the following ways:
Reasons why we share personal data?
We share your personal data with your consent or to complete any transaction or provide a particular service/product that you have requested or authorized. We may also share data with partners, authorized suppliers working on our behalf, when required by law or to respond to legal process, to protect our customers, to protect lives and to maintain the security of our services/products.
Who has access to the collected data?
The data collected will only be processed by Premium Cloud. If you participate in an event promoted by Premium Cloud, Premium Cloud may share basic information with other participants or partners in the same event.
Your personal data may also be processed by companies subcontracted by Premium Cloud, in particular for hosting a web page or application, sending email communications (newsletters). Only the personal data strictly necessary to provide the service in question is provided to these entities. In this case, Premium Cloud will take the necessary contractual measures to ensure that subcontractors respect and protect the holder's personal data.
Premium Cloud never sells or distributes your data without your consent, except in the following situations:
Where is the data stored?
Premium Cloud stores the data collected on its servers located in the European Union. These servers are managed in accordance with the highest security standards in order to respect privacy laws.
The data is encrypted and hosted on the Microsoft Office 365 cloud platform.
Cookies
On our institutional website we use cookies for purely statistical purposes so that we can better understand which content is most relevant. We do not store any information that allows personal identification.
The data collected are:
IP address and geographic location
Generic data about the device used: operating system, browser type and version, screen, etc.
Search engine used to access the website
Date/time of access and duration of access
Pages viewed and clicks
We place third-party cookies on our website that allow us to understand which parts of our website are used, how people reach our website, etc. We use this information to improve your experience on our website. The third-party platforms we use are Google Analytics and Active Campaign.
Google Analytics
We measure the number of visits to our website with Google Analytics. This record shows which pages you accessed on our website, how you found and arrived at our website and basic information about your computer. All information is anonymous, so we don't know who you are – just that someone visited the site.
To find out more about the privacy policy relating to this service, visit Google Analytics (https://marketingplatform.google.com/about/).
Active Campaign
The Active Campaign platform uses cookies to facilitate your experience on the website or, for example, to automatically fill in forms with information that you have previously shared with us. This platform manages the forms on our website and our newsletter subscriptions.
To speed up the processing of contact requests and sending information, the data you fill in forms on our website are sent to Active Campaign and an email notification is sent to our tenant in Microsoft Office 365. Your data remains in the Active Campaign database until you request removal.
To find out more about the privacy policy relating to this service, visit Active Campaign (https://www.activecampaign.com/legal/privacy-policy).
Existing links on our websites
Our websites may contain links to websites of entities external to Premium Cloud and/or equally external email addresses. Premium Cloud's privacy policy does not apply to these websites and/or addresses.
Exercise your rights
The data subject may at any time request Premium Cloud for information about what data it holds about him or her, as well as its correction or deletion. You can also oppose their processing, with the exception of those strictly necessary for the provision of services and/or request their deletion for marketing or telemarketing purposes. These requests must be sent by email legal@premiumcloud.pt or letter proving ownership of the data.
Under legal terms, the data subject has the right to lodge a complaint regarding the protection of personal data to the competent supervisory authority, the National Data Protection Commission.
Recruitment
The information provided in applications, whether spontaneous or not, will only be accessed by Premium Cloud. The data provided and CVs will be stored for a period of 5 years, maintaining the rights described in this policy for their holders.
Updates to this policy
We may update the privacy policy from time to time, particularly on points related to the technology used and applicable legislation. This page will always show the latest applicable version.
Who we are
We are Premium Cloud - Consulting Services lda, with headquarters in Torre de Monsanto – Rua Afonso Praça nº 30, 7º piso, 1495-061 Algés, registered at the Commercial Registry Office of Lisbon under the unique registration and identification number of legal person 515 161 918, with share capital of €5,000.00.
Your opinion is very important to us – if you have questions about our Privacy Policy you can send an email to geral@premiumcloud.pt
What type of data do we collect?
The data collected by Premium Cloud about its customers is strictly necessary to provide the service, and this data is collected during the visit to our website or when you contact us via email, telephone, forms or other means of contact, It is your decision to share the following types of data:
- Name, address, NIF for billing purposes
- Names of employees, email, telephone number and position for contacts within the scope of service provision and relevant communications related to the same
- Information related to the project where we can participate
- Comments or information shared about a service or product
- As part of the cookie policy, we will collect website usage data with the aim of improving our website, your experience and ensuring that marketing and advertising materials are relevant to you. More information about the cookie policy is below.
Identical data may also be collected within the scope of events promoted by Premium Cloud or by third parties to present products or solutions or to promote other events.
How is the data used?
The data collected will be used to communicate with customers within the scope of the existing commercial relationship.
Premium Cloud only uses the data collected for the contracted purposes. Specifically, we use data to:
- Provide our services/products, which includes updating, securing and troubleshooting, as well as providing support. It also includes the sharing of data, when this is necessary to provide the service or carry out the transactions requested by the user.
- Send you promotions and advertising, including promotional communications, targeted advertising and the presentation of important offers.
We also use data to manage our activity, namely to analyze our performance, comply with our legal obligations, develop our workforce and carry out research.
How is the data collected?
We collect data in the following ways:
- Contact forms – When you request information about a solution, service or product on our website, we use Active Campaign forms.
- Emails – Emails exchanged with any of our addresses are hosted on the Microsoft Office 365 cloud platform.
- Newsletter subscriptions – If you subscribe to our newsletter we will store your name and email address on both the Active Campaign and Microsoft Office 365 platforms.
- Website usage data – We use cookies and analytics services from Google to collect statistics and usage patterns during your visit, such as the pages you visit, length of visit.
Reasons why we share personal data?
We share your personal data with your consent or to complete any transaction or provide a particular service/product that you have requested or authorized. We may also share data with partners, authorized suppliers working on our behalf, when required by law or to respond to legal process, to protect our customers, to protect lives and to maintain the security of our services/products.
Who has access to the collected data?
The data collected will only be processed by Premium Cloud. If you participate in an event promoted by Premium Cloud, Premium Cloud may share basic information with other participants or partners in the same event.
Your personal data may also be processed by companies subcontracted by Premium Cloud, in particular for hosting a web page or application, sending email communications (newsletters). Only the personal data strictly necessary to provide the service in question is provided to these entities. In this case, Premium Cloud will take the necessary contractual measures to ensure that subcontractors respect and protect the holder's personal data.
Premium Cloud never sells or distributes your data without your consent, except in the following situations:
- When it comes to complying with legal requirements
- When notified or summoned to court for this purpose
- When the user violates the terms and/or conditions of use of the service. In this case, your data may be used for civil, administrative or criminal liability purposes.
Where is the data stored?
Premium Cloud stores the data collected on its servers located in the European Union. These servers are managed in accordance with the highest security standards in order to respect privacy laws.
The data is encrypted and hosted on the Microsoft Office 365 cloud platform.
Cookies
On our institutional website we use cookies for purely statistical purposes so that we can better understand which content is most relevant. We do not store any information that allows personal identification.
The data collected are:
IP address and geographic location
Generic data about the device used: operating system, browser type and version, screen, etc.
Search engine used to access the website
Date/time of access and duration of access
Pages viewed and clicks
We place third-party cookies on our website that allow us to understand which parts of our website are used, how people reach our website, etc. We use this information to improve your experience on our website. The third-party platforms we use are Google Analytics and Active Campaign.
Google Analytics
We measure the number of visits to our website with Google Analytics. This record shows which pages you accessed on our website, how you found and arrived at our website and basic information about your computer. All information is anonymous, so we don't know who you are – just that someone visited the site.
To find out more about the privacy policy relating to this service, visit Google Analytics (https://marketingplatform.google.com/about/).
Active Campaign
The Active Campaign platform uses cookies to facilitate your experience on the website or, for example, to automatically fill in forms with information that you have previously shared with us. This platform manages the forms on our website and our newsletter subscriptions.
To speed up the processing of contact requests and sending information, the data you fill in forms on our website are sent to Active Campaign and an email notification is sent to our tenant in Microsoft Office 365. Your data remains in the Active Campaign database until you request removal.
To find out more about the privacy policy relating to this service, visit Active Campaign (https://www.activecampaign.com/legal/privacy-policy).
Existing links on our websites
Our websites may contain links to websites of entities external to Premium Cloud and/or equally external email addresses. Premium Cloud's privacy policy does not apply to these websites and/or addresses.
Exercise your rights
The data subject may at any time request Premium Cloud for information about what data it holds about him or her, as well as its correction or deletion. You can also oppose their processing, with the exception of those strictly necessary for the provision of services and/or request their deletion for marketing or telemarketing purposes. These requests must be sent by email legal@premiumcloud.pt or letter proving ownership of the data.
Under legal terms, the data subject has the right to lodge a complaint regarding the protection of personal data to the competent supervisory authority, the National Data Protection Commission.
Recruitment
The information provided in applications, whether spontaneous or not, will only be accessed by Premium Cloud. The data provided and CVs will be stored for a period of 5 years, maintaining the rights described in this policy for their holders.
Updates to this policy
We may update the privacy policy from time to time, particularly on points related to the technology used and applicable legislation. This page will always show the latest applicable version.